Our Guarantee
Every order is important to us because we know how important it is to you. Hence, we earnestly endeavor to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product and that floral arrangements and floral gifts are hand made, we make every effort to fortify our floral products and ensure the quality, accuracy and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy. Because we constantly seek ways to bring some of these variables under our control for improved floral performance, we welcome your comments and inquiries. Also, if you are not completely satisfied with the quality of one of our products, then please contact us immediately and we will promptly take the appropriate action.

                                                                                                      Substitution Policy

Fresh Flowers: We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.

Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Gift Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.

                                                                                                    Delivery Policy

Specific Times: We are unable to guarantee delivery at a specific time, but we are normally able to deliver within four hours on same day orders. Delivery times are usually 1pm - 5pm for general orders. You may request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request. In addition, you will receive an email confirmation once the order has been delivered.

If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.

Recipient May be Contacted: In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.

Request to Leave Item at Door: The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.

  Fleur d' Elegance in Carlsbad, CA provides flower delivery to
the following Cities and Neighborhoods in CA:
Carlsbad | Rancho Santa Fe | San Marcos | Encinitas | Cardiff by the sea | Solana Beach | Del Mar | Vista | Oceanside |

Zip codes we deliver to:
92008 | 92009 | 92010 | 92011 | 92012 | 92024 | 92023 | 92013 | 92018 | 92054 | 92056 | 92075 | 92083 | 92085 | 92084 | 92046 | 92067 | 92069 | 92074 | 92078 | 92079 | 92096 |

Hospitals we deliver to:
Alternatives Pregnancy Care Clinic | Children's Hospital | Carlsbad Surgery Center | Palomar Memorial Hospital | Parkway Endoscopy Center | Pomerado Hospital | Rady Children's Developmental | Rady Children's Hospital | AAE Women Eating Disorder Center | Palomar Pomerado Health System Industrial Medicine Ctr | Pomerado Hospital | Pomerado Hospital Outpatient | Health & Human Svcs | Gloria Stevens | Palomar Medical Ctr | Palomar Pomerado Health | Charter Behavioral Health System of San Diego North | Hillsdale College SW Region | Plastic Surgery Ctr | Pomerado Hospital | Surgical Care Affiliates | Douglas F Smith Meml Fndtn |

Cemeteries we deliver to:
Cremation and Burial Society | Justifications Studios | Skaja Carl | Bernardo E. Garcia | Bradley Family Trust | Funerals and Memorial Services | California Association-Public | North County Cemetery District | Oak Hill Memorial Park | Concentric Rings Urns | Cremation & Burial Society | North County Cremation | North County Cremation Svc | San Marcos Cemetery | Sveta & Michael Buyanin | All Faiths Mortuary & Crematory Services |